Tidio is the easiest way for a store or service business to add an AI support agent that hands over to a human. Everything is configured in Tidio's dashboard, and the WordPress plugin just embeds the widget.
Pricing is per conversation, and Lyro is an add-on on paid plans. Costs grow with traffic, unlike bring-your-own-key plugins.
What Tidio Lyro is
Adds a live-chat widget with Lyro, an AI support agent that answers common customer questions, plus chatbot flows and a shared inbox for chat, email and social messages.
How it works with WordPress
Plugin embeds Tidio's hosted live chat widget; Lyro AI answers questions from your knowledge base. Configuration happens in the Tidio SaaS panel.
Key features
- Lyro AI support agent
- Live chat widget with unlimited visitors
- Rule-based chatbot templates
- Inbox for Messenger, Instagram and email
- Mobile apps
Pricing
| Plan | Price (USD) | What you get |
|---|---|---|
| Free | Free / month | 50 billable conversations; first 50 Lyro conversations free (lifetime) |
| Starter | $24.17 / month | 100 billable conversations |
| Growth | $49.17 / month (from) | From 250 conversations |
| Plus | $300 / month (from) + usage | Custom |
| Lyro AI Agent add-on | $32.50 / month (from) | From 50 Lyro conversations/month |
AI limits: Free: 50 lifetime Lyro conversations; monthly refresh only on Lyro or Plus plans.
Prices are as listed on the official pricing page in November 2026 and can change. Check the current pricing before you buy.
Pros and cons
Pros
- Quick setup
- Combines human live chat and AI
- No API keys
- Free plan
Cons
- AI conversations are metered and can get expensive
- Data lives in Tidio's SaaS, not WordPress
- Billing cycle of displayed prices unclear
On WordPress.org: active installs: 70,000+, rating: 4.8/5 (96/100, 395 ratings), last updated: 2026-09-01, version: 8.0.1 (as shown in November 2026).
Who it's for
Good fit: Small shops wanting AI-assisted customer support with human handoff.
Look elsewhere if: Users wanting a self-hosted or bring-your-own-model chatbot.